Top marks for customer service at FASTSIGNS Guildford

March 25, 2019
FASTSIGNS global CEO Catherine Monson (Right) with Max and John Harvey of FASTSIGNS Guildford at the FASTSIGNS annual convention FASTSIGNS global CEO Catherine Monson (Right) with Max and John Harvey of FASTSIGNS Guildford at the FASTSIGNS annual convention

The Guildford centre of global signage and graphic specialist, FASTSIGNS, has proven its commitment to customer service excellence after receiving a 100 per cent Net Promoter Score (NPS).

Harnessing the power of customer recommendation, NPS evaluates customer satisfaction by asking how likely people would be to recommend the service to a friend. Rated on a scale of 0-10 with the final score calculated as a percentage, the rating is an established metric used by many businesses to evaluate the success of their team and services, with only a handful of businesses having successfully attained a score of 100 per cent.

The FASTSIGNS franchise received an overwhelmingly positive response from its customers, building on its previous years’ score of 98 percent and making it the first FASTSIGNS centre in the UK to reach a score of 100 percent, over a full twelve month period of measurement.

Commenting on the centre’s successes, John Harvey owner of FASTSIGNS Guildford, said:

“Our customers and the service we provide them is something we take very seriously. Since 2016, our centre has never dropped below an NPS score of 98 per cent, but receiving such a glowing seal of approval for our efforts with a score of 100 percent is fantastic.

“I’d like to say a big thank you to the team for their hard work and for always going the extra mile to make sure each and every one of our customer’s signage and design requirements are met.”

John Davies, FASTSIGNS UK managing director, added:

“The FASTSIGNS ethos places great customer service at the centre of everything we do and the fact that the average NPS score across all our UK FASTSIGNS centres is 85 per cent, is testament to that. Huge congratulations to the whole FASTSIGNS Guildford team for achieving such an exceptional score.”

FASTSIGNS is an international network that consists of independent franchises across the globe. Providing an assortment of custom signage solutions to suit any project, the specialist team at FASTSIGNS Guildford offers a range of services including project management, graphic design, content development and installation.

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