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Sign & Digital UK

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Save with Roland this spring

Save with Roland this spring

Roland DG UK has announced a series of exclusive offers this Spring to celebrate Sign & Digital UK 2014. The special offers relate to VersaCAMM and SOLJET PRO machines and are valid with immediate effect up until 16th May 2014.Customers...

Signmaster Systems signs with Seiko for Sign & Digital

Signmaster Systems signs with Seiko for Sign & Digital

Signmaster Systems has become a new reseller for such Seiko Instruments and plans to showcase the company’s premier range of wide format printers on its stand at Sign & Digital UK 2014.The main attraction will be the impressive new wide...

i-Sub Digital to showcase Agfa’s new workflow software at Sign & Digital UK

 i-Sub Digital to showcase Agfa’s new workflow software at Sign & Digital UK

Digital printing specialist distributor i-Sub Digital will introduce the new Agfa Asanti workflow software at Sign and Digital UK 2014 with an in-depth presentation in conjunction with Agfa at the show's Business Theatre and ongoing on-stand demonstrations.Agfa will present its...

Graphtec GB launches subscription-based SAi Flexi software at Sign & Digital UK

Graphtec GB launches subscription-based SAi Flexi software at Sign & Digital UK

To be formally introduced at the forthcoming Sign & Digital UK exhibition, the latest Flexi sign making software package from SAi is now available from Graphtec GB. It can be accessed online using a choice of economically priced monthly subscriptions...

YPS to roll out the red carpet for visitors at Sign & Digital UK

YPS to roll out the red carpet for visitors at Sign & Digital UK

Returning to Sign & Digital UK, Your Print Specialists (YPS) says it will have a substantial presence at the show this year, allowing it to roll out the red carpet to visitors looking for some personal service from their wide...

Hardware

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Epson UK to double range of “Sure” brand inkjet printers by 2016

Epson UK to double range of “Sure” brand inkjet printers by 2016

Epson UK aims to launch over 10 new inkjet printers for a range of professional print applications over the next 18 months as part of Epson’s strategy to deliver a...

Throw out ye anchor wit Roland at FESPA Digital

Throw out ye anchor wit Roland at FESPA Digital

Roland DG says it be steamin' into FESPA Digital 2014 on 20 May wit' th' motto “Throw out ye Anchor” 'n invites all event visitors to come 'n take their...

Wingate a winner with Roland flatbed investment

Wingate a winner with Roland flatbed investment

Sporting events signage specialist Wingate Signs has introduced a Roland LEJ-640 flatbed UV printer into extended floor space at its Prestwich premises with the help of a £42,000 funding injection...

Roland DGA imagiNATION 2014 event co-located with SGIA Las Vegas

 Roland DGA imagiNATION 2014 event co-located with SGIA Las Vegas

Good news for American Roland users as Roland DGA announces imagiNATION 2014, a one-day event designed to inspire, educate and empower Roland inkjet printer owners and operators in the United...

Avery Dennison launch TrafficJet ‘all in one’ traffic sign production system

Avery Dennison launch TrafficJet ‘all in one’ traffic sign production system

A ground-breaking ‘all in one’ traffic sign production system headlines the exhibits on the Avery Dennison stand at Intertraffic Amsterdam 2014, a show filled to the brim with the latest...

Wideformat

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LightBrigade Media helps actor Richard E Grant launch new fragrance

LightBrigade Media helps actor Richard E Grant launch new fragrance

Surrey based LightBrigade Media has printed, produced and installed a series of exclusive custom build retail units in Liberty London to launch and display the first ever unisex fragrance ‘Jack’ from renowned British actor Richard E Grant.Jack has been two...

Mimaki ready to impress at FESPA Digital

Mimaki ready to impress at FESPA Digital

Mimaki is ready to present two printing solutions: the JFX200-2513 entry-level UV inkjet flatbed and the Tx500-1800DS direct sublimation printer for the textile and soft signage industries at FESPA Digital next month.“FESPA Digital 2014 is the place to be for...

High speed UV flatbed from swissQ set for launch at FESPA

High speed UV flatbed from swissQ set for launch at FESPA

swissQprint is announcing a new, highly economical UV flatbed printer to be launched at FESPA Digital in Munich next month. The company claims its new flatbed system also promises quality printing output at speeds never seen before.Versatility is also a...

CWE latex seminar focuses on wall décor

CWE latex seminar focuses on wall décor

City & West End Solutions (CWE) recently held the first in a series of open days showcasing how the HP Latex 3000 3.2m wide printer can enable customers to enter the rapidly growing and lucrative market for digitally produced wall...

Harrisons signs one the line for new Mimaki SUV wide format printer

Harrisons signs one the line for new Mimaki SUV wide format printer

In order to support future growth and meet increasing customer demand for fast turnaround jobs; York-based Harrisons Signs recently made the decision to invest in a Mimaki SUV wide format printer from PaperlinX to help optimise workflow and productivity.According to...

Textile Printing

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Epson announce new SureColor SC-F7100 64” dye sub textile printer

Epson announce new SureColor SC-F7100 64” dye sub textile printer

Epson has announced the SureColor SC-F7100, a flexible 64-inch digital dye sublimation transfer printer. Building on the success of the SC-F7000, Epson has responded to customer feedback for a textile printer engineered for short to medium print runs. Developed and...

Apparel on demand with Kornit’s Avalanche Hexa system

Apparel on demand with Kornit’s Avalanche Hexa system

Kornit Digital has announced the commercial availability throughout Europe of its Avalanche Hexa six-colour textile apparel printing system which features its NeoPigmentTM process that can print direct to multiple fabric types.Bringing a 30% gamut increase as the only system to...

Sun Chemical to showcase textile ink solutions at FESPA Digital

 Sun Chemical to showcase textile ink solutions at FESPA Digital

At this year’s FESPA Digital, Sun Chemical will showcase the latest addition to its Streamline ink range, Streamline TX, the direct print sublimation textile ink for soft signage applications. The textile ink was developed to address growing customer demand for...

Inkjet Forum India - Digital Textile Printing for Fashion and Home Textiles

Inkjet Forum India - Digital Textile Printing for Fashion and Home Textiles

Inkjet Forum India ventured into Delhi with its flagship “Inkjet India” series of conferences. The conference focusing on Digital Textile Printing for Fashion and Home Textiles held on February 26th, 2014 at The Shangri La’s - Eros Hotel, New Delhi...

Roland DG adds a touch of magic for UK textile and apparel printers

Roland DG adds a touch of magic for UK textile and apparel printers

Roland DG has appointed garment and textile sector specialist, The Magic Touch, to its Roland Authorised Dealer network. The Dunstable-headquartered company will primarily be tasked with selling Roland DG’s desktop VersaSTUDIO BN-20 and the VersaCAMM SP300i to customers in the...

Materials

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New eco-solvent photo paper goes great with modern metallic inks

New eco-solvent photo paper goes great with modern metallic inks

Sihl Direct UK has launched a new Solvent Photo Paper PE 240 for eco-solvent and solvent inks, providing what the company says is an extremely high-quality coating, which produces outstanding print results.The company says Sihl Photo Paper PE 240 is...

3M appoints Spandex as Master Distributor for architectural materials

3M appoints Spandex as Master Distributor for architectural materials

3M has appointed Spandex as a Master Distributor for 3M Architectural Markets, a division 3M specialising in innovative surface finishes that transform interior and exterior spaces.A long-standing 3M distributor, Spandex has been selling 3M window films for more than 25...

New window film collection from William Smith

New window film collection from William Smith

Architects, specifiers, designers and sign makers are increasingly turning to window films to create the decorative and privacy effects that traditionally required the production of specialist glass, or the services of a craftsman to etch or hand-paint the design.These films...

Italian digital PSPs urged to explore ‘new ways of thinking’ to aid expansion

Italian digital PSPs urged to explore ‘new ways of thinking’ to aid expansion

Following the success of the Italian digital printing industry seminar “Growing in a stagnating economy”, HP, materials expert Guandong, and 3M came together on the Italian leg of the European HP Latex Tour as VisualCom with the aim of helping...

More digital printing paper choice from Arjowiggins Creative

More digital printing paper choice from Arjowiggins Creative

Arjowiggins Creative Papers Digital has added more products to the range of papers for liquid and dry toner printing across the brands: Conqueror, Curious Collection, KeayKolour, Rives and Pop'Set.To showcase these new products as well as the full digital range,...

Wrapping World

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Toyota SUV gets ‘Tanked’ and wrapped in Bikini Bottom aquarium theme

Toyota SUV gets ‘Tanked’ and wrapped in Bikini Bottom aquarium theme

Las Vegas-based graphics company, Identity Brand, has teamed up with Wayde King and Brett Raymer, owners of Acrylic Tank Manufacturing (ATM) and hosts of the popular Animal Planet series “Tanked,” to create a one-of-a-kind wrapped vehicle with a fully functional...

Spandex pound stretcher wrap film competition

Spandex pound stretcher wrap film competition

Spandex is offering its customers exclusive discounts on Avery Dennison Supreme Wrapping Films and MPI 1950 EA Wrap Film until 30 April 2014.Customers who take advantage of these offers will also be in with the chance of winning an all-expenses...

More PaperlinX/UKSG mobile vehicle wrap courses announced

More PaperlinX/UKSG mobile vehicle wrap courses announced

PaperlinX has announced the dates and venues for the latest wave of UK Sign Group (UKSG) mobile vehicle wrapping courses. These are: Manchester from 18 March, Northampton from 8 April, London from 29 April, Shoreham-by-Sea 13-16 May and Bristol from...

GoforPro wrap winners announced

GoforPro wrap winners announced

Avery Dennison has announced three winning companies in its GoforPro Contest 2013. The contest ran during the last three months of 2013 and iNDi Graphics, Printed Walls and SIGNAL Reklame GmbH have won trips the HP training centre in Barcelona,...

Vehicle wrap makes Mercedes move faster

Vehicle wrap makes Mercedes move faster

Colour change wraps carried out by Clyde Wraps (Glasgow) have helped vehicles sell faster at a local Mercedes-Benz dealership, providing a perfect example of the benefits that can be gained with car wraps.Clyde Wraps’ managing director, Gordon Clyde explains: “We...

Finishing World

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Morgana DigiBook proves PURrrfect for Loughborough University in-plant

Morgana DigiBook proves PURrrfect for Loughborough University in-plant

Design & Print Services Department at Loughborough University has installed a DigiBook 150 PUR perfect binding machine from Morgana Systems.PUR binding is the strongest, most flexible binding adhesive available, offering several additional advantages over other hot-melt adhesives. When inks, coatings or digital print toners are present in the spine area...

Vivid Laminating roll out three new models

Vivid Laminating roll out three new models

Vivid Laminating Technologies is launching three new roll film laminators at IPEX with pneumatic versions of its MX-370 and MX-530 models. Both the MX-370 and MX-530 will continue to be available as standard systems, with the upgraded pneumatic versions now joining Vivid’s Matrix range.Technical manager, Gavin Ward, says: “The Pneumatic...

Summa comes early for GJ Plastics

Summa comes early for GJ Plastics

Manchester-based GJ Plastics has invested in a Summa F1612 cutter from City and West End Solutions. The move into signage by GJ Plastics, a highly regarded designer and manufacturer in acrylics and other plastic materials, follows investment in equipment such as CNC routers, laser cutters, and a HP FB500 flatbed UV...

PS2 Print’s investment in finishing looks set to increase turnover by 30%

PS2 Print’s investment in finishing looks set to increase turnover by 30%

Runcorn commercial printer PS2 Print hopes a triple investment in highly automated bindery solutions from Intelligent Finishing Systems will help it increase turnover more than 30% before the end of 2015.A Horizon SPF/FC-200L, Horizon CRF-362 and Foliant Taurus 530SF laminator replaced existing solutions to improve production efficiency throughout the bindery...

Morgana kit for in-plant print

Morgana kit for in-plant print

Knole Academy, all-ability school based in Sevenoaks, Kent has expanded its reprographics capability with the purchase and installation of a suite of finishing equipment from Morgana Systems.The products include a System 200e booklet maker, a DigiCreaser, and an EBA compact guillotine. The finishing kit sits alongside a Konica Minolta BizHub...

Business

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CWE recognised as HP’s top EMEA latex re seller

CWE recognised as HP’s top EMEA latex re seller

HP has awarded City and West End Solutions (CWE) the prestigious award of leading reseller for latex printers sold throughout the Europe, Middle East and Africa region.CWE’s Commercial director, Graham De Kock, says “This award cements CWE’s status as the...

Online print giant Vistaprint set to acquire 97% stake in Pixartprinting

Online print giant Vistaprint set to acquire 97% stake in Pixartprinting

Vistaprint is set to acquire a 97% share of Italian based Pixartprinting during Q4 for approximately €127M, leaving a 3% retained ownership by the founder of Pixartprinting along with a sliding scale earn-out for Pixartprinting valued up to €10M. Vistaprint...

Super soaraway Ipex 2014

Super soaraway Ipex 2014

According to Informa Exhibitions, Ipex 2014 has firmly established the show’s future and new direction at the ExCeL London Exhibition and Conference Centre. The event, which took place from 24th – 29th March 2014, saw a total attendance of 22,768,...

HP Copyshop Roadshow UK now boarding

HP Copyshop Roadshow UK now boarding

It’s not too late to get on board the HP Copyshop Roadshow which is around the UK this March, showcasing its portfolio of products for the copyshop market. This will include the HP Designjet T2500 eMultifunction Printer and HP Designjet...

HP recognises SMGG with awards

HP recognises SMGG with awards

Stanford Marsh Group Graphics SMGG) has been named HP Designjet UK&I FY13 Market Share Contributor of the Year and HP Designjet UK&I FY13 Technical Partner of the Year.The company has been working with HP since 2000 and as such has...

Technology

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Ricoh opens European Inkjet Technical Centre in UK

Ricoh opens European Inkjet Technical Centre in UK

Ricoh Europe is expanding its ability to support the growing demand for its industrial inkjet print heads, used in wide format graphics, textile and 3D printing, with the launch of a new European Inkjet Technical Centre based in Telford, UK,...

Seeing is believing as Absolute turns to GMG for colour consistency solution

Seeing is believing as Absolute turns to GMG for colour consistency solution

Absolute Digital Print, a print services company based in Kendal in the North West, has invested in GMG ColorProof and GMG ColorServer to offer a higher quality, consistent print and proofing service across its fleet of digital, B2 litho and...

Xaar launch the All New Xaar 1002 GS6 printhead for UV applications

Xaar launch the All New Xaar 1002 GS6 printhead for UV applications

Xaar has launched the All New Xaar 1002 GS6 printhead for UV applications. The company says this next generation printhead redefines the standard in single-pass printing, delivering exceptional print quality and productivity to manufacturers worldwide.The Xaar 1002 GS6 has been...

Agfa adds business analytics and content correction to Apogee StoreFront

Agfa adds business analytics and content correction to Apogee StoreFront

Aimed at print service providers that want to use web-to-print to extend their service offering and reach new business-to-business markets, Apogee StoreFront 2.1 brings a series of new features centred on the print buying experience.Support for personalised stores is one...

Onyx launches next gen wide format workflow and RIP software

Onyx launches next gen wide format workflow and RIP software

Onyx Graphics has announced the launch of its next generation of wide format workflow and RIP production software with ONYX 11.Built on the proven platform of X10 RIP software and ONYX Thrive workflow software, ONYX 11 has been designed to...

Outdoor Display

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Pepsi Max delivers an Unbelievable Bus Shelter

Pepsi Max delivers an Unbelievable Bus Shelter

Currently going viral all over social media is the Unbelievable Bus Shelter by Pepsi Max where the brand is surprising unwitting commuters with an 'unbelievable' augmented reality experience at a bus shelter on New Oxford Street in London.With over 1.5m...

Audi Dashboard concept is centrepiece of JCDecaux’s new Waterloo Motion

Audi Dashboard concept is centrepiece of JCDecaux’s new Waterloo Motion

JCDecaux has announced that Audi is the launch partner of Waterloo Motion, the UK’s largest indoor advertising screen, which went live for the very first time at London’s Waterloo railway station on 10 February 2014.Waterloo Motion is a powerful new...

You can’t do this with a digital display!

You can’t do this with a digital display!

Jobisintown.de is a German online recruitment website that is not afraid to tell it like it really is. Over the years the company has been behind many award winning outdoor display ad campaigns that really showcase the power of display...

Multi-format ad campaign puts print into the tube

Multi-format ad campaign puts print into the tube

Budget airline Ryanair has launched a multi-format advertising campaign across the London Underground network this week to promoting the company’s increased accessibility – such as lower fares and an updated website. Managed by Out of Home International, the initiative will...

Bespoke printed billboards for electric car launch

Bespoke printed billboards for electric car launch

BMW is celebrating the launch of the world’s first premium fully electric car – the BMW i3 – with an innovative illumination based outdoor advertising campaign using a ‘Halo’ lighting technique that is incorporated into customised, bespoke billboards to create...

Labels & Packaging

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PPP Digital Imaging pppp… picks GMG colour proofing solutions

PPP Digital Imaging pppp… picks GMG colour proofing solutions

Specialist packaging reprographics and platemaking firm PPP Digital Imaging has elected to standardise on GMG colour management technologies for all proofing requirements, as well as for the company’s new “Fusion Fixed Palette” packaging print service.Established over fifty years ago, the...

Packaging mock-ups in minutes

Packaging mock-ups in minutes

i-Sub Digital is rolling out its Digi-Foil digital foiling system that enables packaging manufacturers to produce colour-accurate mock-ups, short runs and one-offs for proofing in minutes.Using a combination of a Mimaki UJF desktop printer, foil and a heated applicator, and...

Xeikon double for Megalogos

Xeikon double for Megalogos

Specialist label producer Megalogos has installed its second Xeikon 3030 in less than two years and will therefore double the company’s printing capacity as well as extending its range of service offerings. This press will also be running Xeikon’s new...

Roland DGA release new white paper on UV LED Inkjet Technology for packaging

Roland DGA release new white paper on UV LED Inkjet Technology for packaging

Roland DGA has published an informative new white paper in the United States titled “How UV LED Inkjet Technology is Increasing Profits for Flexographic Printers,” a comprehensive 12-page report detailing the advantages of these advanced, innovative devices and the ways...

Hewitson looks to Hybrid Software’s Facelift solution for growth

Hewitson looks to Hybrid Software’s Facelift solution for growth

Packaging reprographics firm Reproflex 3 has taken the first step towards a fully integrated and automated production system by placing an order with Hybrid Software at the recent Labelexpo exhibition.“Facelift will automate our expanding business with regards to order management,...

Environment

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Earthinks offer “the most natural inks on the market” for flexo and screen print

Earthinks offer “the most natural inks on the market” for flexo and screen print

Solar Inks, specialist supplier of inks for flexographic and screen printing, has launched Earthinks, a range of environmentally friendly water-based flexographic and screen printing inks that it considers to be the most natural solution on the market today. Earthinks offer...

Sustainable printers need ‘sustainably minded’ customers

Sustainable printers need ‘sustainably minded’ customers

We are often reminded that for printers to be able to come out of the recession in good shape they will have needed to have incorporated cut sheet and wide format digital printing into their workflow, but now the final...

Big on bamboo

Big on bamboo

According to Mark Thompson, sales director at Printdesign, a specialist company dealing in wide format digital printing and portable presentation solutions, the trade show industry is the second largest producer of waste on the planet, falling only behind the construction...

Olympic Stadium wrap firm Cooley Group adds ISO 140012004

Olympic Stadium wrap firm Cooley Group adds ISO 140012004

Cooley Group has successfully earned ISO 14001:2004 Environmental Standard certification from TUV SUD America, the most widely accepted international standard for environmental management systems. Cooley is now among an elite group of companies that hold dual ISO 9001:2008 and ISO...

EIB outlines guidelines to support investment in renewable energy

EIB outlines guidelines to support investment in renewable energy

The European Investment Bank (EIB) has adopted new guidelines to reinforce support for investment in renewable energy, energy efficiency and energy grids.Over the last 10 months the EU Bank has undertaken a comprehensive review to ensure that its energy lending...

Industrial Printing

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Fujifilm launches new thermo forming ink for light industrial applications

Fujifilm launches new thermo forming ink for light industrial applications

Fujifilm has launched a brand new thermo forming UV-cured inkjet ink, Uvijet KV, aimed at light industrial applications for use with the company's mid-range flatbed printers, the Acuity Advance Select and Acuity Advance Select HS.Once the printing of a flat...

UK Prime Minister David Cameron presents Stratasys 3D printed gift to Israeli President Shimon Peres

 UK Prime Minister David Cameron presents Stratasys 3D printed gift to Israeli President Shimon Peres

UK Prime Minister David Cameron has presented a 3D printed diplomatic gift, produced using Stratasys' Connex technology, to the President of Israel, Shimon Peres, in recognition of pioneering research between the Hadassah Hebrew University Medical Centre and the University of...

Designer unveils amazing Garden of Eden 3D colour printed fashion collection

Designer unveils amazing Garden of Eden 3D colour printed fashion collection

South African designer and engineer, Michaella Janse van Vuuren, has created a unique collection of colour, multi-material 3D printed fashion pieces using Stratasys' new Objet500 Connex3 colour 3D Printer. Van Vuuren's Garden of Eden collection features a "Stained Glass" corset, "Classic...

Take a closer look at industrial and 3D printing at InPrint

Take a closer look at industrial and 3D printing at InPrint

For those seeking new directions and possible new markets to explore a visit to the Exhibition for Industrial Print Technology which takes place on 8 -10 April 2014 at the Hannover Exhibition Grounds might prove useful.According to industry experts’ consultancy...

FM Tags opts for Digi-Foil system from i-Sub Digital

FM Tags opts for Digi-Foil system from i-Sub Digital

Surrey based FM-Tags has invested in a Digi-Foil system from i-Sub Digital for the production of signage, tags and engraving. The company purchased the system at the recent Trophex exhibition.Digi-Foil uses a combination of a Mimaki UJF-3042FX desktop printer, foil...

Printing World

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Ricoh comes out on top for Passion Print

Ricoh comes out on top for Passion Print

London large and small format digital print specialist, Passion Print, has recently transformed its busy West-end digital print production house, following the installation of two Ricoh digital presses. The two machines, a Ricoh Pro C901S and Ricoh Pro 5100S, were...

London City Print partners with Ricoh for cut sheet digital colour

London City Print partners with Ricoh for cut sheet digital colour

Holborn-based London City Print has recently invested in a Ricoh Pro C5100S digital colour cut sheet press to help it keep up with a rapidly-expanding customer base and transform its print production capabilities to provide it with a solid production...

RDI invests in Screen to boost personalised digital print

RDI invests in Screen to boost personalised digital print

REAL Digital International (RDI) has invested in two high-speed 128m/min Screen Truepress Jet520 colour inkjet lines to service its expanding personalised digital print business. Both presses have been installed in a newly fitted out production hall at its Croydon facility...

The Print Futures Awards Scheme continues to grow

The Print Futures Awards Scheme continues to grow

The Print Futures Awards Scheme, now in its eleventh year, is set to grow again in 2014 with an increased number of cash grants of up to £1,500 available for young people, thanks to the continued generosity of The Printing...

Gareth Ward to chair ‘Question Time’ event at forthcoming print industry conference

Gareth Ward to chair ‘Question Time’ event at forthcoming print industry conference

The BAPC has announced that interest in its forthcoming conference on 17th January is mounting with many printers from the UK and Europe already securing places. The conference, which is open to everybody, will be held at The Holiday Inn...

Colin flipNo matter what's happening with the economy, you can take action to become more financially successful than you have in the past. Learn how to increase your income, get out of debt, reduce your taxes and achieve financial independence.

Sales are only `one` barometer for success. Your ultimate goal is to `increase profits` in order to achieve the greatest possible return on your investment of money, time, and energy. Every customer, activity, product, or service yields a specific profit of a specific amount. In some cases, you may actually be losing money in one or more of these three areas. One of the most important things you can do for your growing business is to determine where to focus the investment of your time and money based on the return thrown off by this investment.

To truly analyze the profitability of your business, you must first examine your personal rate of return. From this personal perspective, what is your major expense? It's your time. By now, you should have developed the habit of continually asking yourself this basic question: Would I pay someone else my hourly rate to perform this task? If not, you are failing to maximise the return on your time. In other words, you are investing your time in an area that yields less than the optimum rate of return. You are incurring a "loss of opportunity" cost. This, in turn, affects the overall profitability of your business.

One of the largest expense items for most businesses is payroll. As a business grows, it typically hires additional staff according to the most pressing need at the moment. Once a person has been hired, often she or he can become a permanent fixture, even when the company's needs change. Many entrepreneurs are too busy creating products, designing services, and generating revenues to pay close attention to employee performance. Over time, the result can be an inefficient and ineffective staff and a bloated payroll.

Some customers are more profitable than others; some may actually be costing you money. Can you identify your most profitable customers? Do you know any who are unprofitable? There is not necessarily any connection between the size of the customer or the volume of business he produces and his profitability. There are several questions you should ask as you examine your customers’ profitability: How often does each customer purchase from you? What is the average size of each purchase? What is the profit margin of the product(s) purchased? How much time is spent providing customer service after the sale? What is the "product returns" record of each customer?

Concentrate on profitable customers. Many companies regularly “fire” the top 10 percent of their customers. They stop doing business with those who generate the least revenues or yield the lowest on their return purchases, choosing to concentrate on their more profitable customers and attracting more like them. At the very least, be diligent in rooting out those customers who actually cost you money—regardless of the revenues they generate. You cannot afford to carry this unprofitable load.

Therefore I leave you with this thought for the New Year: Learn to identify your most and your least profitable customers and learn to focus on only the most profitable.

Colin Thompson
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Comments   

 
0 #1 Hans Woudboer 2012-01-21 14:05
Colin,
good article.
re:...rooting out those customers who actually cost you money—regardles s of the revenues they generate...
Well, you might have a monopoly in your offering and simply raise the price to stop leaving money on the table.
Of course one need to know the true costs and profitability.
Best Regards

Hans

Hans-Gerlach Woudboer
RapidBusinessModeling
+49 160 530 1809

http://xeeMe.com/HansGerlachWoudboer/
(My entire social presence)
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Movers & Shakers

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Bhups bounces back to labels sector

Bhups bounces back to labels sector

Digital imaging solutions developer FFEI Ltd has appointed Bhupinder Bharat as Graphium Product Specialist responsible for providing applications and technical sales support to channel partners for the company’s Graphium inkjet printers and software-related products."We are on a mission to transform...

Lars Woltermann appointed head of Corporate Marketing at Neschen

 Lars Woltermann appointed head of Corporate Marketing at Neschen

Neschen AG has appointed Lars Woltermann (39) as head of Corporate Marketing. board.Woltermann started his career as an advertising manager at GRAMM in Düsseldorf, part of the renowned American advertising network GREY. Having graduated in Communication Studies and Political Science...

Highcon North America appoints Paul Chandonnet

Highcon North America appoints Paul Chandonnet

Following recent purchases of the Highcon Euclid production speed digital cutting and creasing machine by customers in the United States, Highcon has appointed Paul Chandonnet to the role of sales manager, Highcon North America.Chandonnet is a highly experienced sales manager...

Johannes Diener appointed by Drytac as European sales manager

Johannes Diener appointed by Drytac as European sales manager

Drytac Europe has appointed Johannes Diener to the role of European sales manager with responsibility for building sales across Germany, the Benelux region, France, Spain, Portugal, Italy, Switzerland and Austria.The company says Diener’s key objectives will be to build Drytac...

Sanderson joins CMI Imaging from Ilford Imaging as VP Global Sales

Sanderson joins CMI Imaging from Ilford Imaging as VP Global Sales

Mark Sanderson has joined the team at CMA Imaging as vice president of Global Sales to spearhead sales of the company’s bespoke colour management products and solutions to the wider printing industry.With over 20 years of experience in the commercial...

The Thompson Report

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50 Signs of an unhealthy organisation

50 Signs of an unhealthy organisation

These are the tell-tale signs that your organisation may be in need of a health check. Any organisation will have its own specific indicators of ill-health. Future organisational success, in my view, will depend as much on the efforts made...

Strategies for successful negotiation

Strategies for successful negotiation

When doing business we do not have a choice as to whether or not we negotiate. The only choice we have is how well we negotiate. We all go through some sort of negotiation each day. We promote products, services,...

Start thinking about the New Year now

Start thinking about the New Year now

With the New Year fast approaching let’s take a look at how you can easily set a series of personal goals that will help move you closer to attaining any goal that you can imagine for yourself.The starting point of...

Successful entrepreneurship comes with sweat equity

Successful entrepreneurship comes with sweat equity

Entrepreneurship is the art of finding profitable solutions to issues/problems. Every successful entrepreneur, every successful businessperson has been a person who has been able to identify an issue/problem and come up with a solution to it before somebody else did....

Is an acquisition right for you?

Is an acquisition right for you?

These days, it seems, everybody wants to make a deal. Mergers, acquisitions and rollups are taking place at a record level. But just because deals seem to be going down on every corner does not mean that everyone should pursue...

Social Media World

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Get big with Bigcommerce Next

Get big with Bigcommerce Next

For those looking to build an online trading platform, online build it yourself commerce platform Bigcommerce has launched Bigcommerce Next.The release adds over 20 new features to the current Bigcommerce platform, including single click apps - an app store integrated...

Canon adds entry level courses for PSPs looking to add cross-media services

Canon adds entry level courses for PSPs looking to add cross-media services

Canon has expanded its Essential Business Builder Program with the addition of a new, entry-level workshop for print service providers considering the adoption of cross-media services. This one day workshop assumes no prior marketing background or experience and is intended...

Up the LinkedIn-junction

Up the LinkedIn-junction

Oxley & Coward Solicitors LLP is advising businesses using social networking sites such as LinkedIn to forge business contacts, to take steps to secure their data against potential misuse. Few realise the implications for confidential data when employees move on,...

Social media Get in the game, or get left behind

Social media Get in the game, or get left behind

Mark Thompson is sales director at Printdesign, a specialist company dealing in wide format digital printing and portable presentation solutions. Here he talks about how to use social media to promote events and trade shows.The message is clear for businesses...

Don’t just rely on the phone book for business

Don’t just rely on the phone book for business

Dean Derhak is the product director at SAi in Salt Lake City. As part of his job, Dean visits sign shops and large-format print businesses to learn what processes they've employed to increase their profits. Here, Dean gives more details...

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Editors World

Follow the money

Follow the money

IPEX 2014 opens its doors today in case you hadn’t noticed. Hopefully it will be a good show with a decent UK turnout, which would at least be good for the industry. That said, last summer’s FESPA London, which was undoubtedly the best UK hosted industry trade show I have...

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